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BTO Amidst a Landscape of BPOers: An IBM-Led Team Readies to Transform the Way Bharti Tele-Ventures Ltd. ...
Brian J. Bingham, David Daoud, ...

IDC Research, 2005 		  
  







  
  
Worldwide Fixed Access Line 2005-2009 Forecast
Courtney Munroe, Brian J. Bingham

IDC Research, 2005 		  
  







  
  
IDC HPC Meeting at Supercomputing 2005
Earl, Ph.D. Joseph II, Brian J. Bingham, ...

IDC Research, 2006 		  
  







  
  
New Hosted Contact Center Offerings to Influence Homeshoring Worldwide: The Case of XACT TeleSolutions and ...
Robert P. Mahowald, Brian J. Bingham, ...

IDC Research, 2005 		  
  







  
  
Worldwide and U.S. CRM Services 2006-2010 Forecast and Analysis
Brian J. Bingham

IDC Research, 2006

This IDC study presents the annual update to the five-year forecast for the worldwide and U.S. market for CRM services. The purpose of this document is to identify and quantify the effects of recent trends and events influencing the CRM services opportunity through year-end 2005 and their influence on the five-year forecast. Particular attention is paid to the near-term years: 2006, 2007, and 2008. This document answers the following ... 		  
  







  
  
November 2005 TOP500 Update
Earl, Ph.D. Joseph II, Brian J. Bingham, ...

IDC Research, 2005

This IDC Flash discusses the new TOP500 ranking that was announced at the Supercomputer 2005 (SC05) conference in Seattle, Washington. IBM claimed the number 1 position on the list, followed by HP. 		  
  







  
  
Worldwide Utility Industry IT Spending Guide Taxonomy and Methodology
Anders Elbak, Mike Friend, ...

IDC Research, 2006

This Energy Insights report provides a detailed description of Energy Insights' utility industry and technology taxonomy. It should be used as a companion piece for the Worldwide Utility Industry IT Spending Guide. "Energy Insights and IDC take great care to ensure and document consistent processes and definitions. Such an approach enables us to blend the best of both worlds: Energy Insights' deep industry expertise and IDC's quantitative and ... 		  
  







  
  
From Off to On: Offshore Firms Make a Bid to Swim Upstream
IDC, Brian J. Bingham, ...

IDC Research, 2005

This IDC Flash offers perspective on the acquisition by offshore business process outsourcing (BPO) provider vCustomer Corp. of all eight call centers of global telecom giant MCI. 		  
  







  
  
EDS: First Steps to Transformation, But Are They Big Enough to Ensure a Leadership Position?
IDC, Romala Ravi, ...

IDC Research, 2005

This IDC study provides our views and analysis on the overall investment and go-to-market strategy that EDS is implementing in order to transform itself into a more agile, business-process-lead and industry-specific service provider. As part of this analysis, IDC provides what it believes to be a set of essential guidance that EDS will need to incorporate as part of its strategy to succeed in the marketplace. "We believe that EDS' new ... 		  
  







  
  
Through Rain, Sleet, or Snow: How the United States Postal Service Has Redefined Its Customer Care by ...
IDC, Katrina Menzigian, ...

IDC Research, 2004

This document is about Through Rain, Sleet, or Snow: How the United States Postal Service Has Redefined Its Customer Care by Partnering with Convergys 		  
  







  
  
Worldwide and U.S. HR Management Services 2006?2010 Forecast: Talent Is the Word
Brian J. Bingham

IDC Research, 2006

This IDC study examines the market landscape and provides a five-year forecast for the worldwide and U.S. HR services market. In 2005, the economy showed further signs of recovery, and HR services spending grew 10.1% worldwide over 2004. Although the North American and European markets grew solidly, the most dramatic growth occurred in the Asia/Pacific market, where employers in a number of countries are expanding due to offshoring contracts and ... 		  
  







  
  
Software Macro-Trends: Reshaping Enterprise Software
Evan Quinn, Brian J. Bingham, ...

IDC Research, 2005 		  
  







  
  
Worldwide and U.S. Business Process Outsourcing (BPO) 2005-2009 Forecast: Market Opportunities by Horizontal ...
Romala Ravi, Brian J. Bingham, ...

IDC Research, 2005 		  
  







  
  
Seagate's Barracuda Product Lineup Gets Big
IDC, Brian J. Bingham, ...

IDC Research, 2005 		  
  







  
  
IDC's Worldwide Partnering and Alliances Taxonomy, 2006
Stephen Graham, Brian J. Bingham, ...

IDC Research, 2006

This IDC study defines the classification scheme, or taxonomy, used by IDC's Hardware Channels and Global Software Business Strategies groups to research and analyze the partnering activities of technology firms around the sale and delivery of products and solutions. It includes general partnering definitions, partnering and measurement dimensions, and an explanation of why partnering/alliance taxonomies are important in describing, tracking, ... 		  
  







  
  
Verizon Wireless to Launch Mobile TV Services on Qualcomm's MediaFLO Network
Alyson Frasco, Brian J. Bingham

IDC Research, 2005

This IDC Flash addresses the joint announcement by Qualcomm and Verizon Wireless that the latter will launch mobile TV services on Qualcomm's MediaFLO network. 		  
  







  
  
Optimized Customer Management in Brazilian Banking: Banco Rió Selects Genesys' Products and Services to ...
IDC, Brian J. Bingham, ...

IDC Research, 2005 		  
  







  
  
Worldwide Hardcopy Peripherals Update: Period Ending December 2, 2005
Albert Pang, Brian J. Bingham

IDC Research, 2005

This IDC update provides a summary of the product and corporate announcements affecting the hardcopy peripherals market as of December 2, 2005. 		  
  







  


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