Suche books:   







  
Best Service Is No Service, The: How to Liberate Your Customers from Customer Service, Keep Them Happy, and ...
Bill Price, David Jaffe

Brilliance Audio on CD, 2008

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a “relationship” with your company’s customer service department, or do they simply want to purchase your products or services so they can put them to use? In this groundbreaking book, Bill Price and David Jaffe offer a new, ... 		  
  







  
  
Como Trabajar Con LA Empresa Familiar
David Bork, Dennis T. Jaffe, ...

Ediciones Granica, S.A., 1997 		  
  







  
  
Children of Battered Women (Developmental Clinical Psychology and Psychiatry, Vol. 21) (Developmental ...1 review
Peter G. Jaffe, David Wolfe, ...

Sage Publications, Inc, 1990

A well-researched, thorough discussion of a complex issue
Jaffe, Wolfe & Wilson provide readers with the necessary information to understand the dynamics of domestic violence & its impact on child witnesses. They provide multi-level assessment and intervention strategies for professionals to address this complex issue & give hope that we can help to end the intergenerational cycle of violence. All of their work is well-researched and clearly written. ... 		  
  







  
  
Working with Family Businesses: A Guide for Professionals (Jossey Bass Business and Management Series)
David Bork, Dennis T. Jaffe, ...

Jossey-Bass, 1995

At least eighty-five percent of all businesses in the United States are family-owned--with their own special problems, situations, issues, and family dynamics. This book is a practical guide for all professional practitioners who service the needs of family businesses. It provides a basic training manual for all providers--attorneys, accountants, financial advisors, insurance and health care providers, therapists, and others--who are specialists ... 		  
  







  
  
Capnography: Clinical Aspects

Cambridge University Press, 2004

Carbon dioxide in the respired gases gives evidence of life processes and the adequacy of breathing. The amount and concentration of the gas in the breath can be measured and monitored with instruments called capnographs, which are used whenever and wherever the breathing of a patient might be affected by disease or treatment. The book deals not only with the clinical application of these devices but also with the basic physiology of the ... 		  
  







  
  
CONTINUUM: Roleplaying in The Yet6 reviews
Barbara Manui, David Fooden, ...

Aetherco/Dreamcatcher, 1999

An insightful view of timetravel
This is an excellent book, one of the best RPG's that I've ever seen. I picked this book up at GenCon 1999 and I can't wait to pick up Narscissit (a companion game book) this year. What makes this book so interesting is that it doesn't limit the players or the GM, if you've seen it it happened, if you don't remember the event, it is in your YET, (the required future) otherwise it happened. The ... 		  
  







  
  
Unsung Lullabies: Understanding and Coping with Infertility7 reviews
Janet Jaffe, David Diamond, ...

St. Martin's Griffin, 2005

Unsung Lullabies: Understanding and Coping with Infertility
I can't say enough good things about this book. For several years,I have had problems mourning and moving past my infertility. This book helped me finally move on from the hurt and disappointment because it helped me realize that lots of other people feel the same pain and anger when they struggle with infertility. It made me realize that I am NORMAL and infertility is a devastating thing that ... 		  
  







  
  
Natural Gas and Geopolitics: From 1970 to 2040

Cambridge University Press, 2006

By most estimates, global consumption of natural gas - a cleaner-burning alternative to coal and oil - will double by 2030. However, in North America, Europe, China, and South and East Asia, which are the areas of highest-expected demand, the projected consumption of gas is expected to far outstrip indigenous supplies. Delivering gas from the world's major reserves to the future demand centres will require a major expansion of inter-regional, ... 		  
  







  
  
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and ...7 reviews
Bill Price, David Jaffe

Jossey-Bass, 2008

Best How-To Book Ever on Earning Your Customers' Trust
If you believe, as I do, that earning the trust of your customers is the most direct route to long-term success for a business, then this is the book for you. This is probably the single best "how to" book on earning customer trust that I've ever read - and I have read most of them, and written several of them myself, with my co-author and business partner Martha Rogers (our latest and greatest: ... 		  
  







  
  
Rubens: A Master in the Making (National Gallery London Publications)2 reviews
David Jaffe, Elizabeth McGrath

Yale University Press, 2005

The young Rubens
The greatest achievement of this book is its numerous large, high quality color prints (No annoying B&W reproductions). There is not a page in this book wihout a reproduction, whether it be a painting or one of the many drawings, there is always something of Rubens' to amaze your eyes. The text is acceptable though it gets a bit redundant and mundane at times, and its main concern is explaining ... 		  
  







  
  
The Youth Relationships Manual: A Group Approach with Adolescents for the Prevention of Woman Abuse and the ...1 review
David Wolfe, Christine Wekerle, ...

Sage Publications, Inc, 1996

Good "Curriculum" Book
This book has a lot of curriculum in it. It has many different activity plans designed to help youth understand and respect each other. It teaches them the imbalance of power and control in relationships and the ideal of a healthy relationship. I would recommend this book to any teacher, professor, or social worker to use with their students. Students can use this book as a workbook; it's ... 		  
  







  
  
Sources for Funding: The Israel Foundation Directory
Eliezer David Jaffe

Devora Publishing, 2001

A detailed description and analysis of the hundreds of foundations that are prepared to fund projects that relate to the State of Israel. This book also gives the reader an insight into what each foundation is looking for, and how to reach these foundations both in the United States and in Israel. 		  
  







  
  
Warranties for Builders and Remodelers, Second Edition
David Crump, Felicia Watson

BuilderBooks.com, 2007

Profit from the legal wisdom of the National Association of Home Builders staff attorneys! The authors provide new information about warranties based on research for NAHB members on hundreds of warranty issues. The second edition of Warranties for Builders and Remodelers helps inform and protect builders and remodelers. It addresses the changes to state statutes of repose applicable to construction and changes and additions to the mandatory ... 		  
  







  
  
Warranties for Builders and Remodelers
David Crump, Felicia Watson

BuilderBooks.com, 2006

Profit from the legal wisdom of the National Association of Home Builders staff attorneys. They have researched hundreds of warranty issues for NAHB members and wrote Warranties for Builders and Remodelers to help inform and protect builders and remodelers. Learn how to properly use warranties to market your services while protecting yourself and your business from liabilities. The subject of builder and remodeler warranties is one of the ... 		  
  







  
  
Adolescent Risk Behaviors: Why Teens Experiment and Strategies to Keep Them Safe (Current Perspectives in ...
David A. Wolfe, Peter G. Jaffe, ...

Yale University Press, 2006

This book focuses on the crucial role that relationships play in the lives of teenagers. The authors particularly examine the ways that healthy relationships can help teens avoid such common risk behaviors as substance abuse, dating violence, sexual assault, and unsafe sexual practices. Addressing the current lack of effective prevention programs for teens, they present new strategies for encouraging healthy choices. The book first traces ... 		  
  







  
  
Contracts & Liabilities1 review
David S. Jaffe, David N. Crump

Delmar Cengage Learning, 2004

Excellant Reference Book for Working Contractors
Contracts and Liability is an excellant book because it covers all the essential elements one needs to know in order to successfully develop a legal plan for their construction related business. Builder's have huge responsibilities when building, and this book is clear and concise. All the essential elements are included, and the book includes forms and case studies. 		  
  







  
  
Fiction International 39: Abject/Outcast
Theodore A. Harris; Dorothy Blackcrow Mack; Jan Ramjerdi; Thomas Glynn; Matthew Roberson; Fiona O'Connor; Richard Tabata; Johana Hernandez; Mark Yakich; Tyrone Nagai; Tony Sinclitico; David Hutto; Ted Grossman; Katherine Smith; Harold Jaffe; et al.

San Diego State University, 2007

Our global society sanctifies commodities and consumables manufactured by multinationals as the hip, trendy, must-have; all else is abject, outcast. 		  
  







  
  
Titian (National Gallery London Publications)2 reviews
Charles Hope, Jennifer Fletcher, ...

National Gallery London, 2004

superb intro to titian
for its size, this is probably the best overview of titian available in english. the color reproductions are beautifully done, the sampling of titian's works is comprehensive yet compact. the historical essays on the epochs of titian's output and the commentaries to each painting are well written and highly informative. a few major works, such as the venus d'urbino, are reproduced in smaller ... 		  
  







  
  
Sat Preparatory Flash Cards: 500 Math and Vocabulary Questions and Answers1 review
David Jaffe

Williamson Publishing Company, 1994

Too basic-not advanced enough to address Level 5 questions.
The math cards did not go beyond the minimal presentation of the concepts. They do not prepare the student to answer the more difficult questions on the test. 		  
  







  




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