difficult preventing persuasion dissatisfaction

books:

Insider's Playbook
Dr. Rick Kirschner

Talk Natural Press, 2007

When it's time to practice the Art of Persuasion, the Insider's Playbook is your gameplan for using your influence to change your world for the better. Whether you have a product, a service or an idea that can make a difference, the warmups and drills in this book will teach you how to have the confidence and skill necessary to be persuasive. The Insider's PLAYBOOK is designed as a self-paced learning program, your guide through the many skills, ...

Dealing with Difficult People
Dr. Rick Kirschner

McGraw-Hill Publishing Co., 2007

In every workplace there are difficult people who, at best, make life stressful and, at worst, interfere with project and career goals. This book delivers a proven approach to finding common ground and creating a more productive interaction with difficult people.

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

40 reviews

McGraw-Hill, 1994

Life Changing
It was a very stressful time in my life. I was dealing with hopeless beauracracies on the phone, a new boss that seemed to have just gotten out of the military and an ex-husband that, surprise, surprise, was still doing the same, make me crazy, behaviors 10 years into the divorce as when I was married to him. I didn't like the way these people were acting, but even more I didn't like the way I ...

Dealing with People You Can't Stand, How to Bring Out the Best in People at Their Worst
Dr. Rick Brinkman, Dr. Rick Kirschner

Rick Brinkman Productions, 1999

Dealing With Difficult People

4 reviews

McGraw-Hill, 2006

Should be called Dealing with Difficult Behaviours
I really enjoyed this book. The crux of it is that you are dealing with bad or difficult behaviour, not necessarily bad people. If you understand what drives the behaviour you can be more successful in dealing with it. It is also a good guide on what NOT to do. AND the book is not a weighty tome that drones on and on to prove a simple point ... it is nice and to the point. I was a IT consultant ...

How To Deal With Difficult People: Audio Cassette Seminar
Dr. Rick Brinkman and Dr. Rick Kirschner

CareerTrack Publications, 1992

Four Audio Cassettes, Strategies for Getting Results with the Hard-to-Handle People in your life.

Insider's Guide To The Art Of Persuasion

1 review
Dr. Rick Kirschner

Talk Natural Press, 2007

Why does a BAD idea often win out over a good one? Find out!
Ok, you are going to a meeting. You're going to present your idea, the one that will SOLVE the problem. You've been working, thinking, planning and this is the answer. You go to the meeting, and lo, an idea that you KNOW won't work, that you've tested and thrown out, is suggested and suddenly, the group is embracing the very thing you hoped to avoid. What did you do wrong? Why didn't you persuade ...

Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer

2 reviews
Dr. Rick Brinkman, Dr. Rick Kirschner

McGraw-Hill, 2005

Written with love and respect for service providers
Whether you're a service provider, manager, or business owner, when you are called to serve, it all comes down to you. We wrote this book to help you, in that moment, to give your best and get the best in return. The book has two sections, one on True Love, one on Tough Love. The first section reveals the power your words and actions have to either simplify your job in delivering the best ...