online analysis standards interface

books:

User and Task Analysis for Interface Design

11 reviews
JoAnn T., PhD Hackos, Janice C. Redish

Wiley, 1998

A handbook you will dog ear from use
First of all, I have not read this book cover to cover. I have used it as a manual for task analysis in bits and pieces. Eventually, I will read it cover to cover, as it deserves this attention and I need the information. I was recommended this book by a colleague and since recommended it at least a dozen times myself to fellow human factors engineers and software/system designers. It had the ...

Standards for Online Communication

6 reviews
JoAnn T., PhD Hackos, Dawn M. Stevens

Wiley, 1997

This one's a keeper.
Recently, I worked on an online help project and found various parts of the online communication process mystifying, which our online help writers take for granted. Examples that come to mind are: - Standard length of each help file - The need for popups - Using the imperative form as opposed to gerunds These are some of the things I was looking to have explained to me when I bought the book. ...