providing experience world-class 9780814471715

books:

What's the Secret: To Providing a World-Class Customer Experience

5 reviews
John R. DiJulius

Wiley, 2008

compete in any economy!
Looking for a way to make your prices irrelevant? This book opened my eyes to why companies like Disney don't have to cut their prices because of the economy. Don't bother doing the research on how to improve your customer service, DiJulius has already done it all and included all the key points in his latest book. Even how to hire the right service minded people-priceless insight! What's ...

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

25 reviews
John R. DiJulius

AMACOM, 2003

Best Ever
This will probably be the shortest review I have ever written. Let me put this book in context for those of you looking for an excellent book on how to run a successful salon. I ordered every book I could find on the net about running a succcessful salon. I read them all......this one was 5 fold better than any of the others I read. If you want to drive business in your salon, buy this book!