exceed service customer exceptional

books:

Exceptional Customer Service
Lisa/ McNair, David/ Perry, Bill Ford

Adams Media Corp, 2001

Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation

3 reviews
Lisa Ford, David McNair, ...

Adams Media, 2001

A Step Beyond the Others
I have been working in customer service training for over a decade now and I've seen a lot of systems come and go. Lisa Ford's insights and ideas about customer service, however, are timeless. This book represent a compilation of the customer service ideas and techniques she has talked about over the years. It's great to have all of it in one place, and in a book format. I had been looking ...

expectation

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Peddling Prosperity: Economic Sense and Nonsense in an Age of ...

exceptional

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The Big Book of Customer Service Training Games (Big Book Series)
Customer Service Training 101: Quick and Easy Techniques That Get ...
What Customers Want: Using Outcome-Driven Innovation to Create ...
Attracting Perfect Customers: The Power of Strategic Synchronicity
Customers For Life: How To Turn That One-Time Buyer Into a Lifetime ...

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