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Passing Your ITIL Foundation Exam 1 review
OGC, 2007
Passing Your ITIL Foundation Exam (Paperback)
An excellent book for studying for the ITIL V3 foundation exam. It has a practice test at the end that is harder than the real test. There is also the equivalent of another test scattered throughout the book if you count the questions at the end of each chapter. FYI There are some mistakes in the questions. The corrections can be found at "[...]"
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Service Strategy (ITIL Lifecycle Core Library) 4 reviews
OGC
TSO, 2007
The complete picture
ITIL version 3 is a qantum step forward for the IT professional. The lifecycle approach represents a totally cohesive picture regarding the conception to grave of an IT Service.
The Service Strategy text sets the scene for the journey and it fills in a lot of the missing elements that many may have missed by not reading the other lessor known volumes from ITIL v2 (e.g. Business Perspective and ...
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Buying Software: A Best Practice Approach
Ogc - Office of Government Commerce It I
Stationery Office Books (TSO), 2004
Based on best practices from the private and public sector, integrating the best project management approaches this title describes the best practice general approach to selecting software and suggests a structured process that will ensure maximum benefit. The guidance is complementary to other OGC Best Practice guidance for other aspects of IT and is just as valuable to smaller software procurements as for large ones. Formerly Maximising ...
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Service Delivery (It Infrastructure Library Series)3 reviews
Ogc
Not Avail, 2001
A 'must have' for ITIL Exam Prep -- Especially for the Master's Level Certification
I purchased this book and its companion, Service Support, to prepare for the Master's level exam a couple of years ago. I read these books, made outlines, completed a practice exam and found that I was sufficiently prepared to pass the exam on my first try.
I know that some people will sit for the exam using other sources, such as their class notes or materials their training provider ...
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For successful project management: think PRINCE2: Think PRINCE2 (Managing Successful Projects)
OGC - Office of Government Commerce
TSO (The Stationery Office), 2007
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Official Introduction to the Itil Service Lifecycle (Official Introduction)6 reviews
Ogc
Stationery Office Books (TSO), 2007
short but valuable
The book is 238 pages long, but removing index, acronyms and glossary is just 170 pages. However there is a good reason for considering this book. At the end of the book there are about 21 pages devoted to explain the "ITIL Service Management Model", a lot of workflow diagrams that takes the reader through the practices, processes and activities. For example there is a nice workflow diagram ...
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Itil Lifecycle Publication Suite, Version 3: Continual Service Improvement, Service Operation, Service ... 5 reviews
Ogc
Stationery Office, 2007
ITIL evolved, not rewritten
For those who have been understanding and applying the underlying concepts of ITSM since version 2, this is a natural evolution of the framework, and many of the IT shops are currently using one or more ITIL process.
I just want to point out some things that I found on this new version:
- some topics from ICT IM (infrastructure management) are now incorporated as part of the Service Lifecycle. ...
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Planning to Implement Service Management (IT Infrastructure Library) 1 review
Ogc
Not Avail, 2002
Can be safely ignored
Most of the books in the official ITIL series are required reading if you are implementing or pursuing ITIL certification. This one can, in my opinion, be safely ignored. The key theme of the book is promotion of the ITIL and its benefits, and a high-level overview of implementation issues. The areas covered include: describing the ITIL vision, helping you to determine your 'As Is' posture and ...
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Ogc Model Agreements
OGC
Stationery Office Books, 2001
The OGC Model Agreements have been developed by OGC's IT directorate. This CD-ROM contains the January 2001 edition of ten model agreements, together with a user guide. The ten model agreements are: Z20 - hardware maintenance serivices agreement; Z30 - system supply agreement; Z32 - system supply (framework/enabling agreement); Z40 - system support services agreement; Z55 - product supply terms of agreement; Z62 - product support serices termsw ...
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Tailoring Prince2
OGC
Stationery Office Books, 2001
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Service Support/ Service Delivery (ITIL Best Practice)
OGC
TSO, 2004
This offering is a unique publication from OGC which combines both the Service Support and Service Delivery Books onto a single CD-ROM. In addition to its convenient packaging the price is 50% less than the two volumes sold separately.
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Service Strategy (ITIL Lifecycle, 1)
OGC
TSO, 2007
Official release Date is May 30, 2007. Advanced Orders are being accepted now with shipments immediately following the release date. The New core titles are aimed at the widest possible readership. Because they reflect the lifecycle of service, their appeal encompasses the entire spectrum of people involved at any stage of the process. So, without being the prime audience, everyone involved will benefit from access to the entire library. There ...
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Planning to Implement Service Management
Ogc
Renouf Pub Co Ltd, 2002
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Passing the Prince2 Examinations Book
Office of Government Commerce (Ogc)
Stationery Office (U.K.), 2008
This publication has been updated to take into account the changes to the Practitioner Exam, which has a new syllabus and a new marking scheme. The format of the exam has also changed so that is now multiple choice instead of an essay format. The publication contains new sample papers, which contain actual exam questions taken from a bank of questions provided by the Official Accreditor, APMG, so the exam questions in the book may appear on the ...
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