customers satisfied leadership experience

books:

2 reviews
Shep Hyken

Alan Press, 1996

Shep is the Master!
Shep Hyken is a master of customer service magic. Read this book, and then hire this guy to come speak to your company if you can!

The Loyal Customer: A Lesson From a Cab Driver

2 reviews
Shep Hyken

Alan Pr, 1999

Most Valuable Cab Fare Ever Paid
Hyken provides a very comfortable read full of great insight. If you think your business has great customer service, use this book as a measuring stick. If your eyes aren't opened by these ideas, chances are your business won't be open long either.

Only The Best On Customer Service (Only The Best Series)
Larry H. Winget; Shep Hyken; Sue Pistone; Keith Harrell; Mikki Williams; Sue Hershkowitz; Vic Osteen; Scott McKain; Lisa Ford; Mel Kleiman; Roxanne Emmerich; Dan Clark; Marc Hardy

Win Publications, 1996

"Only the Best on Customer Service" is one of a series of "Only the Best" books that feature great ideas for improving your life and your business from some of America's top speakers, trainers, consultants and authors.

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer ...
Shep Hyken

Wiley, 2009

This book is about creating an amazing customer experience, using the exciting new tools all businesses have at their disposal. It takes concepts from customer service, customer loyalty, internal service and customer relations and puts them into an easy-to-digest format. Shep Hyken draws on concepts from his best-selling self-published title, Moments of Magic , while completely updating them to reflect technological advances that have enabled ...

Only The Best On Success (Only The Best Series)
Larry H. Winget, Scott Mckain, ...

Win Publications!, 1996

"Only the Best on Success" is one of a series of "Only the Best" books that feature great ideas for improving your life and your business from some of America's top speakers, trainers, consultants and authors.

Only The Best On Leadership (Only The Best Series)
Shep Hyken, Sam Silverstein, ...

Win Publications, 1996

"Only the Best on Leadership" is one of a series of "Only the Best" books that feature great ideas for improving your life and your business from some of America's top speakers, trainers, consultants and authors.