self-defense unforgettable microbranding staphylococcus

books:

Why Service Stinks...and Exactly What to Do About It!

3 reviews
T. Scott Gross

Kaplan Business, 2003

A Good Read!
Today's economy is service-oriented, so why don't more businesses focus on service? Maybe it's too obvious and beneath the scope of managers who focus on "managing up," but the fact is that bad service translates into bad business. The way your business treats people should be based upon your understanding of how you would like to be treated. Isn't that just common sense (or the Golden Rule)? ...

Outrageous!: Unforgettable Service...Guilt-Free Selling

7 reviews
T. Scott Gross

AMACOM, 1998

success without stress
This is the first book I read which has helped take the stress right out of sales. If anyone is in retail knows how stressfull it may be at times. I highly recommend everyone in retail business today to read this book and enjoy your every day to day sales.

Microbranding: Build a Powerful Personal Brand and Beat Your Competition

4 reviews
T. Scott Gross

Leading Authorities Press, 2002

A superbly presented & highly recommended business reference
A "microbrand" is a product brand that is related to, or which sits atop the foundation of, a larger national or global product brand name. Micro Branding: Build A Powerful Personal Band & Beat Your Competition by microbrand expert T. Scott Gross is a straightforward, step-by-step, "how to" guide to building a profitable local or personal microbrand brand. How to manage and uphold the good ...

Positively Outrageous Service

7 reviews
T. Scott Gross

Business Plus, 1994

An absolute must for small business owners
I didn't just read this book, I devoured it. It's the perfect book for small business owners looking for ways to compete with the giants. As a prospective small business owner, I plan to implement several ideas contained in this book. They are inexpensive, dynamite ideas. If you're thinking about buying this book, don't hesitate!

Borrowed Dreams: The Roughest, Toughest Jobs on the Planet...and What I Learned from Working Them

3 reviews
T. Scott Gross

Books of Our Times, 1999

Excellent read - entertaining and enlightning
Great first person tales as the author personally works side by side with people in unusual jobs. A behind the scenes look at some very interesting occupations. Real people, real lives, and great writing. The author does a fine job of presenting the concerns, cares, problems and triumphs of ordinary people who are working unusual and demanding jobs. The comparison of what you do, versus ...

How Go Get What You Want from Almost Anybody: Your Self-Defense Consumer Guide

1 review
T. Scott Gross

Health Communications, 1995

a fantastic book you have to put it in your library
this book is easy to read, understand , and fantastic. the book is full of alot of good information, and i highly recommmended sayed omar- Egypt

Outrageous

1 review
T. Scott Gross

Login/ Use Lpc Group, 1997

tremendous, overwhelm your customers with killer service
I started to read this book yesterday on a flight back from Europe and today I am ordering extra copies for my own sales team and friends who sell. This book hits the nail on head when it comes to defining what strategies and mentalities are required for keeping customers in todays ever increasing competitive world. from policies that directly impact your approach with customers "outside" to ...

Leading Your Positively Outrageous Service Team
T. Scott Gross

Mastermedia Publishing Company, 1995

T. Scott Gross teaches how to get ordinary people to give world class service. He provides a hands on approach step-by-step formula for developing self-managing, excited service teams that put the customer first.

Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

4 reviews
T. Scott Gross

Kaplan Business, 2004

Yes! Great for every day and it works
I have changed the way I manage my store and have seen immediate results! A great buy! I would recommend anyone in a service industry read this book.

Wovon Kunden träumen. Geniale Ideen für einen umwerfenden Service.
T. Scott Gross

MI, 1999

Methicillin-resistant Staphylococcus aureus in cat and owner.(Disease/Disorder overview): An article from: ...
Carlo B. Vitale, T.L. Gross, ...

Thomson Gale, 2006

This digital document is an article from Emerging Infectious Diseases, published by Thomson Gale on December 1, 2006. The length of the article is 1243 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser. Citation Details Title: Methicillin-resistant Staphylococcus ...

When Customers Talk... Turn What They Tell You into Sales
T. Scott Gross

Kaplan Business, 2004

Survey of more than 100,000 consumers reveals how they want to be treated, and the way they want to buy. What do customers really want? Not all retailers are in the habit of listening when customers talk. They can do better, according to master customer service speaker, author, and consultant T. Scott Gross. In fact, research shows that unhappy customers talk about negative experiences for an average of 18 months. Once they have a bad ...

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