situation difficult activities delivering

books:

OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to ...

1 review
Jeff Gee, Val Gee

McGraw-Hill, 2007

Invaluable
This is amazing ... a great subject and well presented by authors who clearly know their subject. Includes some must know stuff.

The Winner's Attitude: Using the "Switch" Method to Change How You Deal with Difficult People and Get the ...

5 reviews
Jeff Gee, Val Gee

McGraw-Hill, 2006

Life changing -- the best of the best!
After reading several other books by various authors on how to deal with difficult people, I found the Gees book to go beyond all expectations. It is a way of life we can all engage in to make our own personal world and this world we live in a better place. This book is not about changing others but how we can change our own perspective regarding other people and events. It gives us control over ...

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even ...

12 reviews
Jeff Gee, Val Gee

McGraw-Hill, 1999

Great book
As someone who writes about customer service, I found this book very interesting. It's an excellent read for a customer service representative and I'd recommend companies getting the book for each of their employees. It covers some customer service basics, how to handle certain situations, and is really a great overview of what great customer service is and how to deliver it.

The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers

13 reviews
Jeff Gee, Val Gee

McGraw-Hill Companies, 2000

Ties in well with Super Service
It's not every day that a training book 'ties' in with another book by the same authors. All the activities in The Customer Service Training Tool Kit are discussed in more detail in Super Service, so I was able to give my people a copy of Super Service to take away with them. This way, the learning continues!