voices always personas creating

books:

The User Is Always Right
Steve/ Yaar, Ziv Mulder

Macmillan Computer Pub, 2006

The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web (VOICES)

7 reviews
Steve Mulder, Ziv Yaar

New Riders Press, 2006

Fantastic, well-written book on user research and persona creation for interaction designers
This comprehensive guide approaches user experience research like never before, and is well-written, easy-to-read, and quite user friendly. It provides real-world examples of how user research is done in just enough detail that it can both inform an executive of the role of usability research as well as introduce methodology for persona creation to someone starting out in user experience design. ...

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