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books:

Benchmarking Best Practices in Maintenance Management

4 reviews
Terry Wireman

Industrial Press, Inc., 2003

Very good benchmarking reference
This book is very useful, if you are searching for benchmarking information in the maintenance sector. The benchmarks which are listed in the book are based on the experiences of more than 100 companies and are therefore quite reliable.

Performance Evaluation and Benchmarking

CRC, 2005

Computer and microprocessor architectures are advancing at an astounding pace. However, increasing demands on performance coupled with a wide variety of specialized operating environments act to slow this pace by complicating the performance evaluation process. Carefully balancing efficiency and accuracy is key to avoid slowdowns, and such a balance can be achieved with an in-depth understanding of the available evaluation methodologies. ...

Benchmarking for Best Practices: Winning Through Innovative Adaptation

3 reviews
Christopher E. Bogan, Michael J. English

McGraw-Hill, 1994

Must reading for anyone implementing benchmarks
As a responsible management consultant, virtually every one of my engagements involves measurement and benchmarking in one form or another. This is one of several books I turn to time and again to assist me in ensuring that my clients' initiatives are (1) meeting expectations (2) providing competitive advantage and (3) delivering customer satisfaction. If you have any questions, please feel ...

Strategic Benchmarking Reloaded with Six Sigma: Improving Your Company's Performance Using Global Best ...
Gregory H. Watson

Wiley, 2007

A new update of the classic text on benchmarking Strategic Benchmarking Reloaded with Six Sigma updates benchmarking, the revolutionary business performance methodology, by adding statistical concepts from Six Sigma. These two methodologies combine to form a powerful platform for improving any company's overall performance. This new revision reviews the first twenty-five years of development in benchmarking and features new appendices, ...

Making the Number: How to Use Sales Benchmarking to Drive Performance

3 reviews
Greg Alexander, Aaron Bartels, ...

Portfolio Hardcover, 2008

Why and how you should use benchmarking to improve the level and quality of your sales
This is an excellent book for any manager and executive (or even any salesperson) concerned with the performance of their sales organization. The authors show you why benchmarking your sales team is important and can be a powerful tool in helping you not only understand the hows and whys of your team's performance, but on where your team needs to go and how to get there. The book comes in ...

Benchmarking: An Essential Tool for Assessment, Improvement, and Accountability: New Directions for Community ...
Stella M. Flores

Jossey-Bass, 2006

This volume provides the reader with an increased understanding of benchmarking in the community college sector. It should be of interest to community college faculty and staff engaged in continuous assessment and institutional improvement efforts, as well as university faculty and graduate students studying community college policy and practice. While giving an overview of benchmarking and illustrating its growth within community ...

The Basics of Benchmarking

2 reviews
Robert Damelio

Productivity Press, 1995

A Good Basic Book
This book presents the basics of benchmarking. This is a good read for those new to the subject who needs to be introduced to the basic concepts. The book is written in a simple and easy to follow format with understandable explanations which allow the beginner to grasp the concepts and see how to apply them to their organisations. The book teaches, among other things, how a practice relates to a ...

Benchmarking for Nonprofits: How to Measure, Manage, and Improve Performance

2 reviews
Jason Saul

Fieldstone Alliance, 2004

An Excellent Roadmap for Would be Benchmarkers
This book is short yet captures all the essential components of a succesfull benchmarking program in the non-profit sector, including government agencies. Although the examples are specifically geared for non-profit organizations, the concepts and principles taught apply just as well for any governmental entity. Saul writes exceedingly well, treating a subject with surprising zest that has been ...

Maintenance Benchmarking and Best Practices
Ralph W Peters

McGraw-Hill Professional, 2006

Over the past decade, companies have redirected their maintenance operational focus from internal cost-cutting to profit-maximization. This approach is referred to as profit centered maintenance. Peters provides maintenance supervisors and managers with a benchmarking/best practices road-map called the Maintenance Operations Scoreboard. The Scoreboard will allow maintenance managers to: a) determine and quantify benefits and savings, b) improve ...

Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance

2 reviews
Robert C. Camp

Productivity Press, 2006

Excellent how-to book on benchmarking - worth every minute
Camp does a marvelous job of providing the reader with the why's and wherefore's of the benchmarking process. Very easy reading yet quite complete and informative on the methodology and the use of benchmarking analyses.

Quantitative Models for Performance Evaluation and Benchmarking: Data Envelopment Analysis with Spreadsheets ...

2 reviews
Joe Zhu

Springer, 2002

very good DEA book and software
This is the DEA book has many DEA models that you can apply with the software supplied. The software is an Excel Add-In which can be easily used. The book also has good intro. on DEA. It is a book for both DEA beginner and advanced users.

Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs
Patricia Keehley, Neil Abercrombie

Jossey-Bass, 2008

The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its ...

High Performance Benchmarking: 20 Steps to Success

3 reviews
H. Harrington, James Harrington

McGraw-Hill, 1995

This book is a must for the beginner.
After completely read this book, it will give you clear for the beginning of Benchmarking from where it is, what it is and how it can be used. This book will play a significant role to the newcomers who now want to access to the field of Benchmarking. Not only does Benchmarking provide the obvious pros and cons in your organization, but it also gives us to efficiently pave the way to the ...

Benchmarking in the Process Industries - IChemE
Munir Ahmad; Roger Benson

Institute of Chemical Engineers, 1999

The first step to improving performance and competitiveness of a plant is to benchmark against the best in the world. Aimed at introducing the subject of benchmarking to the process industries and is based on practical experience of over 200 process plants. The book gives guidance on how to benchmark, where to find the benchmarks, how to quantify the gaps intended and suggests the impact of improving manufacturing in the process industries. It ...

Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A ...
Rosalind Farnam Dudden

Neal-Schuman Publishers, 2007

Evaluation tools are an essential part of improving service and proving the library's value. This easy-to-understand how-to outlines the use of five of the most important and popular methods of evaluation: Needs assessments; Performance Improvements; Benchmarking; Library standards, and Outcome measures. Each chapter includes step-by-step guidance for defining goals, staffing the project, developing a timeline, collecting data, analyzing ...

IT Services: Costs, Metrics, Benchmarking and Marketing (Harris Kern's Enterprise Computing Institute Series)

11 reviews
Anthony Tardugno, Thomas DiPasquale, ...

Prentice Hall PTR, 2000

Focus is on the critical production support processes
This book is one of, if not the, best guides to developing, implementing and managing a mature production support organization. The value of this book is that it takes a business-centric approach to service delivery, and augments material on service level management (such as Foundations of Service Level Management - another excellent book). Specifically, this book contains sorely needed body ...

Strategic Benchmarking: How to Rate Your Company's Performance against the World's Best
Gregory H. Watson

John Wiley & Sons, 1993

Describes the best methods to use inter-business cooperation to improve strategic planning and thereby increase competitiveness. All types of benchmarking are examined including process, strategic and global. Features actual case studies of benchmarking applications from Hewlett Packard, Ford, General Motors and Xerox.

Call Center Benchmarking (Deciding If Good Is Enough)

3 reviews
Jon Anton, David Gustin

Purdue University Press, 2000

Call Center Benchmarking - useful, credible, to the point
If your criterion for a good book is the number of times you use it, then you are likely to consider this an exceptionally good book. I turned to it initially for perspective on call center benchmarking and found what I was looking for. In the process, I found a good deal more. For example:  Benchmarking philosophy and rules. The path from benchmarking research to performance and ...

Dependability Benchmarking for Computer Systems (Practitioners)
Karama Kanoun, Lisa Spainhower

Wiley-IEEE Computer Society Pr, 2008

A comprehensive collection of benchmarks for measuring dependability in hardware-software systems As computer systems have become more complex and mission-critical, it is imperative for systems engineers and researchers to have metrics for a system's dependability, reliability, availability, and serviceability. Dependability benchmarks are useful for guiding development efforts for system providers, acquisition choices of system ...

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