services security handbook employee

books:

The Employee's Customer Services Handbook
Contributing Writer/Editor: Lyn Taetzch

National Institute of Business Management, Inc., 1988

"Whatever type of products or services your company offers---and whatever position you hold---your cooperation, energy, ideas, and talents are needed. This handbook will show you: *Why customer service is important. *What makes a customer satisfied or dissatisfied. *How you personally can work within your organization to accomplish the goal of 100 percent customer satisfaction.

How to avoid the probate trap with a living trust
NIBM

National Institute of Business Management, INC, 1979

A black hardcover book with gold lettering

Social Security: Your 'Hidden' Benefits and How to Claim Them (Special report)
Donald J. Korn

National Institute of Business Management, Inc, 2002

Make sure you get every penny you deserve?you?ve already paid for it! Millions go unclaimed every year by people who simply don?t realize all the benefits Social Security provides. This report gives you a rundown of every entitlement you have coming and explains how to claim each one. And remember: You don?t have to be anywhere near retirement to benefit from this report. Many of Social Security?s most generous benefits have nothing to do with ...