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Achieve Brand Integrity: Ten Truths You Must Know to Enhance Employee Performance and Increase Company Profits 32 reviews
Gregg Lederman
B@W Press, 2007
Incredible book!!! Only wish I had it sooner..
Gregg Lederman lives five years in the future, so if you want to know how to motivate your employees and have more profitable growth in your company, just ask him.
Lederman sets it all out so well. This is a huge contribution that if used will empower any business of any size to distill brand integrity in their employees. This book is easy to read and makes it all so easy to understand. I ...
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Love 'Em or Lose 'Em63 reviews
Beverly L. Kaye, Sharon Jordan-Evans
Berrett-Koehler Publishers, 2001
Everything you need to know about engaging your employees
Unlike the hundreds of management books out there that can be rather philosophical and academic on how to create a productive work environment (with many of the concepts capable of being covered in three, not three hundred, pages), this book focuses on 26 strategies with countless practical actions under each strategy that a manager can take to make the work environment (read: "people") highly ...
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Talent Force: A New Manifesto for the Human Side of Business14 reviews
Prentice Hall, 2007
How to find, attract, and retain high-quality talent?
What we have in this brilliant book is a rigorous and eloquent analysis of challenges to which Rueff and Stringer refer in this excerpt from the Introduction: "This book is about how to find, attract, and retain high-quality talent in the midst of a new global economy that makes it more difficult and more important than ever to have the best people contributing to your organization. It's about ...
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Chief Customer Officer : Getting Past Lip Service to Passionate Action14 reviews
Jossey-Bass, 2006
Practical advice for improving customer experience
Jeanne Bliss articulates not only the importance of putting customers at the center of your business, but conveys the challenges that prevent most companies from successfully delivering great customer experiences. The real-world techniques she introduces are essential reading for senior executives aiming to succeed by improving the delivered customer experience.
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How to Succeed as a Small Business Owner ... and Still Have a Life12 reviews
Bill Collier
Porchester Press, 2006
Real-world help for real small businesses
This is a must read for any small business owner. Written from the perspective of someone who has actually done it, this book is a clear, straightforward approach on how to have a better business and a better life. From the opening story of Bob's Printing Company, a typical small business owner drowning in a sea of things to do, we are given practical, real-world advice on personal priorities, ...
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The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service21 reviews
Donna Cutting
Wiley, 2008
Enjoyable Book
This book captures everything true customer service should be about. This book will give you a ton of ideas how to make each and every client have a memorable experience that will result in a lot of referrals for you. You only need 2 books in my opinion to have a successful business: 1) How to Win Friends and Influence People and 2) The Celebrity Experience. Each will give you the tools and ...
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Teaching an Anthill to Fetch: Developing Collaborative Intelligence @ Work14 reviews
Stephen James Joyce
Mighty Small Books Publishing, 2007
New solutions and opportunities
I read a lot of business books. I mean a LOT. I even write one occasionally. What Stephen Joyce has done with this book is quite extraordinary. It's rare that we discover a TRULY new way of looking at how the world works. That's exactly what this book does. Joyce practically compels you see and act on new solutions and opportunities. I really think that this is one of the best and most ...
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The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act Before It's Too Late14 reviews
AMACOM, 2004
News You Can Use in a Business Book
Branham has given us powerful and practical tips for running a better enterprise. The implications of understanding why good people leave their employer are far-reaching. The 7 Hidden Reasons Employees Leave book tells us what tell-tale signs to look for, and how to conduct exit interviews so that we can collect the real reasons people jump ship and act on them. If you've ever experienced ...
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Recession Storming: Thriving in Downturns through Superior Marketing, Pricing and Product Strategies43 reviews
Rupert Hart
CreateSpace, 2008
timely advice
This is a great business book and immensely timely. I recommend it highly.
Here's what I really like about Recession Storming:
It's full of actionable ideas that marketing and business development people, as well as business owners, can use today. I opened the book at random pages and immediately saw ideas I could use in my business.
The largest chapter in the book is Pricing, and it's very ...
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Keeping the People Who Keep You in Business: 24 Ways to Hang on to Your Most Valuable Talent12 reviews
F. Leigh Branham
AMACOM, 2000
How to Avoid the Prohibitive Cost of Losing Human Capital
If at all possible, this book should be read in combination with Branham's subsequently published book, The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act Before It's Too Late, and preferably read first. That is desirable but not imperative. Either book can firmly stand on its own merits and both are "must reading" as competition for talent becomes increasingly more ...
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Corporate MVPs: Managing Your Company's Most Valuable Performers5 reviews
Margaret Butteriss, Bill Roiter
Wiley, 2004
A very important way to think about my best people
A business friend told me of this book and suggested it to me when one of my most important employees was thinking of leaving.
I run a decent sized company (1200 people) and I know that a precious few employees make up the heart of my business. If these 3 or 4 people left I would be up the creek. We have a good program to manage our talented people but have not felt that we really had a ...
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The Deadly Sins of Employee Retention8 reviews
Mark Murphy
BookSurge Publishing, 2006
Great Purchase
This is the the most practicle book on employee retention we have purchased. It's short, straight forward, and gives you a plan of action.. rather than just pie in the sky ideas. We were able to implement several ideas from the book within the first 7 days. Our managers were each given a copy, and they also implemented specific, trackable policies within the first 7 days of receiving the book ...
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More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back6 reviews
Kevin Stirtz
Stirtz Group LLC, 2008
Practical tools you can use!
Kevin Stirtz has delivered an excellent and reliable resource. His list of "Remarkable Service Tips" is a true, practical guide for getting results!
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Great People Decisions: Why They Matter So Much, Why They are So Hard, and How You Can Master Them9 reviews
Claudio Fernández-Aráoz
Wiley, 2007
Why people decisions matter, how to make them, and what to do with the people you hire
This interesting book shows you why people decisions are important to your own career and the health of your company. The author, Claudio Fernandez Araoz, admits that these are hard decisions but spends most of the book showing you how to get better at them. He points out on page 89 that three quarters of executives believe their own companies don't recruit highly talented people, don't ...
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The Recruiting and Retention Handbook4 reviews
Wayne D. Ford Ph.D.
Management Advantage, 2000
A terrific book for recruiters and hiring managers
A treasure chest of great information on how to recruit and keep the best employees. Not your standard recruiting book. It's a real help for anyone wanting to succeed at building a strong and effective staff by bringing in good people and treating them right. Strongly recommended.
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Hiring and Retaining Top IT Professionals: The Guide for Savvy Hiring Managers and Job Hunters Alike7 reviews
Howard Adamsky
McGraw-Hill Companies, 2001
A boon to job seekers and providers alike
I feel better prepared to operate in today's challenging job market after reading this book. As an IT professional I have had occasion to be on both sides of the interview desk. This book clarified and reinforced many of the beliefs that I formed from these experiences. However, I derived an even greater benefit from those sections that challenged my preconceptions. Mr. Adamsky's use of logic, ...
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Keeping Good People: Strategies for Solving the #1 Problem Facing Business Today10 reviews
Roger E. Herman
OakHill Press, 1999
Great Opportunity to Build Your Team!
My secretary Neicy, picked up my copy of "Keeping Good People" while I was out of the office. When I returned, she mentioned that she thought a certain strategy would help me and our business. And she was right! Full of "one page strategies," this book provides some terrific team conversation. Pick a strategy, read it and then discuss its implications on your team and how the team works ...
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Competing for Talent: Key Recruitment and Retention Strategies for Becoming an Employer of Choice5 reviews
Nancy S. Ahlrichs
Davies-Black Publishing, 2000
Important New Book!
Competing for talent should be required reading for anyone interested in learning new approaches for hiring qualified employees in today's very competitive work environment. I work for a state university system that has restrictive limits on what we can pay. Competing for Talent provided me with useful real world solutions to attracting and retaining qualified employees. This book had a ...
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Dramatic Business Growth* *...In the Face of Fierce Competition!6 reviews
Dan Elder, Martin Howey, 2008
A manual my consulting business should've come with
Over the years of working in the business consulting field, I have accumulated a huge library of book on sales, marketing, and business management. Most of them cover a very narrow aspect of running a small business and at many are a tad too theoretical.
Dan's book stands out as a comprehensive, very practical business manual. You can read it from any chapter. I find myself going back and ...
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Building Tomorrow's Talent: A Practitioner's Guide to Talent Management and Succession Planning8 reviews
Matthew Gay; SPHR and Doris Sims; SPHR
Authorhouse, 2007
Don't Leave Home Without It!
I purchased this book in preparation for several Talent Reviews that I was due to plan and facilitate within my organization. To say the least, it was a tremendously helpful and useful resource every step of the way. Not only did it provide me step-by-step guidance on preparing all the details of my sessions, but the checklists and templates were instrumental in helping me facilitate effective ...
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