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The Ultimate Question: Driving Good Profits and True Growth 64 reviews
Fred Reichheld
Harvard Business School Press, 2006
GREAT!!!
This is a great book. I have referenced this book in meetings to my team at work, and it has proven to be very useful. I highly recommend this book to anyone with leadership aspirations.
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I Don't Know What I Want, But I Know It's Not This: A Step-by-Step Guide to Finding Gratifying Work42 reviews
Julie Jansen
Penguin (Non-Classics), 2003
I Don't Know What I Want But I Know It's Not This
This is a concisely written career book that doesn't waste your time and invites you in even for scary stuff like self-assessment. If you believe that 'real jobs' have not lived up to their promise, you should check out this book. Also, the author, Julie Jansen, is highly responsive to email questions and sincere about helping those of us seeking something more than a paycheck.
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The Three Signs of a Miserable Job: A Fable for Managers (And Their Employees) 32 reviews
Patrick M. Lencioni
Jossey-Bass, 2007
Very relevant
Topic and content are very relevant today. I think Mr. Lencioni is right on in his assessment of the three signs. It further strengthens the argument that a job is not just about money. Money is only one component. Without the other things that give you a reason to be involved and engaged in your work, you will more likely regret your time at work, instead of taking pride in your contribution. ...
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming ... 74 reviews
Jeffrey Gitomer
Bard Press, 1998
Fantastic mini-course on developing service related loyalty
Jeff has done it again!
He has a habit of writing books that go beyound common sense and deal with content applicable to all types of businesses.
This book is of course no exception and should be considered a must read for managers and salesmen and all types of professionals who value having an extraordinary relationship with their customers, clients, guests and patients. (an extraordinary ...
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Why Work Sucks and How to Fix It: No Schedules, No Meetings, No Joke--the Simple Change That Can Make Your ...4 reviews
Cali Ressler, Jody Thompson
Portfolio Hardcover, 2008
"Results Only Work Environment's" time has come
What if your employer judged your job performance by how much you actually got done, rather than just your skills in office politics and putting in "face time?"
Workers want to control their time and be trusted to use it productively--treated like adults, rather than children or drones. "Why Work Sucks and How to Fix It" presents the simple yet revolutionary idea that "you owe (your ...
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How to Be Useful: A Beginner's Guide to Not Hating Work7 reviews
Megan Hustad
Houghton Mifflin, 2008
I admit the title sold it
How to Be Useful more or less fell off the shelf into my hand at a local bookstore the other day. The title's catchy, the cover is distinctive, and the subtitle - 'A beginners guide to not hating work' very much struck my fancy.
The premise of the book is simple - Megan Hustad has read a ludicrous number of self-help business books and has put together a book of the high points of a number of ...
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The Pathfinder: How to Choose or Change Your Career for a Lifetime of Satisfaction and Success106 reviews
Nicholas Lore
Fireside, 1998
What's the next step in my career?
Recently I was between jobs and deciding what my next career step would be. A friend of mine had read the Pathfinder and recommended it as a great aid for helping me with my decision. Indeed it was!
I found the book to be extremely helpful. Nick does a great job laying out a practical, easy to relate to, process for self discovery and defining what's important to you in a career. Key was ...
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Encore: Finding Work that Matters in the Second Half of Life28 reviews
Marc Freedman
PublicAffairs, 2007
An encore performance for us all
Tabloid-style headlines have infected even mainstream magazines and newspapers in recent years. Articles about the coming "Social Security Disaster" vie for attention next to those on industry's inability to overcome the "Loss Of Baby Boomer Talent" or even fears that "Baby Boomers Will Retire Into Poverty." And these are not all the ravings of radio talk show hosts trying to build audience ...
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The Art of Possibility: Transforming Professional and Personal Life95 reviews
Rosamund Stone Zander, Benjamin Zander
Penguin (Non-Classics), 2002
he book gives us very key insights
Garr Reynolds in Presentation Zen recommended this book. It is a very useful and well written little book. Their web site , The Art of Possibility gives good background. Ben Zander is the long time conductor of the Boston Philharmonic and Rosamund is well respected change management professional. The book gives us very key insights into how to better understand our daily life and make something ...
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The 8th Habit: From Effectiveness to Greatness 95 reviews
Stephen R. Covey
Free Press, 2005
Excellent book on CD
This audio book was great. I needed to read this book for work and since I'm pressed with time I thought getting it on CD would be great. I would play it in the car while I'm driving to work. I would also listen and read along with it before I go to sleep. I would definitely by another audio CD again.
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The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act Before It's Too Late14 reviews
Leigh Branham
AMACOM, 2005
News You Can Use in a Business Book
Branham has given us powerful and practical tips for running a better enterprise. The implications of understanding why good people leave their employer are far-reaching. The 7 Hidden Reasons Employees Leave book tells us what tell-tale signs to look for, and how to conduct exit interviews so that we can collect the real reasons people jump ship and act on them. If you've ever experienced ...
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and ...6 reviews
Bill Price, David Jaffe
Jossey-Bass, 2008
Get ready for your Eureka moment.
First, full disclosure: I know Bill and saw an early version of the book, but we have no mutual business or conflicts of interests now. This review is based on what I learned for my business. The best books make you say "Duh, why didn't I think of that," and this is one of those books. Key takeaway: customer service professionals are using the wrong metrics to measure performance. If you want to ...
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Organizational Behavior: Foundations, Reality and Challenges (with InfoTrac®)2 reviews
Debra L. Nelson, James Campbell Quick
South-Western College Pub, 2005
Good Stuff
I am using this textbook for an MBA course. I had already started the class when I ordered the book, but I received my book in enough time where I was not left behind. I appreciate the prompt service. Thanks:-)
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Zapp! The Lightning of Empowerment: How to Improve Productivity, Quality, and Employee Satisfaction43 reviews
William Byham, Jeff Cox
Ballantine Books, 1997
One of the Top Little Business Books with Big Impact according to About: Human Resoures
According to Susan Heathfield, editor of About: Human Resources, Your Guide to Human Resources Newsletter: This continuing favorite may be hard to find but it's worth the search. Join a supervisor who is transported to a state in which he can suddenly "see" the real impact his actions have on whether staff is enabled to think, contribute, and find meaning in work. Experiment and learn with him ...
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What's the Secret: To Providing a World-Class Customer Experience4 reviews
John R. DiJulius
Wiley, 2008
Now, there's no excuse for anything less than World Class Service
If there is anyone I've ever met that has captured the essence of consistently delivering world-class service, it's John DiJulius. His new book, What's the Secret, is a step-by-step roadmap to excellence. This is not a book to keep on a shelf -- it belongs on your desk as a perpetual guide to doing it light years better than your competition.
--Neil Ducoff, CEO Strategies, author of ...
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48 Days To The Work You Love106 reviews
Dan Miller
B&H Publishing Group, 2005
Contains a lot of good information, just isn't unique.
I was intrigued by Miller's title '48 Days To The Work You Love' and Dave Ramsey's endorsement. I'm guessing that many people come to Dan Miller through Dave Ramsey. I've seen some reviews of people saying that there isn't anything special about Dan Miller's book and in a way, I think they may be right. I believe there are many things in Dan's book that makes it worth the read, in my opinion, ...
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A Life at Work: The Joy of Discovering What You Were Born to Do6 reviews
Thomas Moore
Broadway, 2008
A gemstone of guidance
Thomas Moore, author of Care of the Soul, has just released his newest book, A Life at Work. I have read Care of the Soul numerous times and consider its suggestions and ideas to be profoundly life changing. It's at the top of my "favorites" book list and I often recommend it to new friends. Whatever was done so splendidly in and with Care of the Soul seems to have now somehow found its true way ...
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Brave New World and Brave New World Revisited25 reviews
Aldous Huxley
HarperCollins, 2004
The edition to savor and keep for the next generation
Impressively high quality edition with an excellent intro by Hitchens and complete with both crucial works by Huxley for an excellent price. If only all hardcover books were of this physical and visual quality as well as being so comfortable in the hands.
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Satisfaction6 reviews
Marianne Stillings
Avon, 2007
4.5 Blue Ribbons from Romance Junkies!
Ethan Darling is the hero in this light and rousingly sexy romp by Marianne Stillings. The hottest private eye around, Ethan has met his match in Feng Shui guru Georgiana Mundy.
Private investigator Ethan Darling has been called to the local television station by the station manager. It seems that the local sweetheart and cooking show host Georgie Mundy has been having a bit of set trouble. ...
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value26 reviews
Frederick F. Reichheld, Thomas Teal
Harvard Business School Press, 2001
Holistic Approach to Management
I found this book very useful as I am working on a new start-up business and selecting and keeping personnel is key. In this book you find practical examples of how to do this and you see the enormous benefit it is to have loyal employees.
This is a must for anyone starting and/or working at turning a business around.
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