An Interesting Read But At Some Points Ridiculous

books:

	• QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life John G. Miller Putnam Publishing Group, 2004 - 128 pages average customer review:based on 181 reviews view larger image
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highly recommended

An Interesting Read But At Some Points Ridiculous

I will start by saying that the book was not bad, in fact it was decent and left me thinking in a more positive manner. The essense of this book is personal responsibility, thinking positively and seeing how you can positively affect a negative situation. I was drawn into the book by the initial story of the waiter who got his manager to go out to the store to buy a soda that the restaurant did not carry. I was turned off by the story of the Home Depot associate who paid for an impatient customers merchandise and then denied a tip later. I think that story boarders on insanity. Trying to take personal responsibility in situations is great but there needs to be a point in which taking personal responsibility does not solve the problem.

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Great message, great stories, great speaker!

QBQ! is on practical book. It teaches how to ask better questions of self to get rid of blame and victim thinking. Perfect for training and with groups if personal accountability is an important idea to you. The author John Miller is an amazing speaker. We had him into our firm ... wow! The stories he tells and that are in the book about Jacob at the Rockbotoom Restaurant, Judy at Home Depot, and Bonita the flight attendant are terrific. Every story makes me think "How can I be more like this person?" In the end, QBQ! is a read that doesn't take long but stays with you a long, long time.

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Excellent little book...

This is not a "self-help" kind of book folks, but a very concise, little "guide" on how to quit the complaining and blaming, and take responsibility of your life. Perfect for the world we live in, mired with people who seldom take responsibility for their actions and are often making excuses. Good, quick read... Very powerful!

Another great simple book with high impact

This book was recommended to me by a new friend Rini from BP, and i love it. I read it just in a two hours flight ( i am not a fast reader!), finishing it right when the plane landed, and i kind of feel very motivated and enpowered!

In the simple similar tradition of One Minute Manager, Fish, and other simple to read business book, this one has one great idea about how we should ask questions.

In a nutshell:
1. Begin with "WHAT" or "HOW", and not "Why", "When, or "Who".
2. Contain an "I"
3. Focus on Action.

So, instead of: " When are we going to be more competitive?", use: " What can i do today to be more effective?".
Or, instead of " Who will care as much as I do?", use "How can I communicate better?"

QBQ is a simple powerful technique that will improve the way you see life. John Miller has a whole organisation build into training it.

Even that the way they write is way different, i would like to compare the idea of QBQ as such similar power with One Minute Manager. It's easy to teach, easy to implement, and have great return if people start using it.

So, for 2 hours easy reading that might change your life for the better, you have nothing to lose, get a copy.

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It will change your work and personal life!

As a trainer in a 5-star hotel, I have to constantly face whiny staff. This book gives me the tools to teach personal accountability to these people. Thank you Mr. Miller!

reviews: 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, page 14, 15, 16, 17, 18, 19, 20

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