I put it to use immediately!

books:


	• Difficult Conversations: How to Discuss what Matters Most Douglas Stone, Bruce Patton, ... Penguin (Non-Classics), 2000 - 250 pages average customer review:based on 130 reviews view larger image
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highly recommended

Worth your time!

This book is worth your time. It will not solve all your problems though. There are some people who are set making a career out of being an A-hole. I got the book on CD's and listened to it about 5 times. The book teaches techniques in listening and speaking that one can use to disarm and reassure those around you. The effects I've experienced with "difficult people" are impressive. Even jerks will be caught off-guard for a while - you may not be able to get through every situation, but it's comforting that you have certainly given it your "best shot". This book shows how.

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Find Courage to Speak

Try to see the other person's point of view. This book will also help you step into those conversations you know you should have, but are afraid of.

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Simple and to the point!

I have attempted to read this book 4 times over the past 5 years and have always failed. I have finally completed this book 2 days ago and found out that I have missed so much by completing it so late.
I have rated this book junk and advised others away from it but after completing it I found out that I was wrong. Maybe you could term this "difficult conversation" as well.

The author has concisely broken down the complex process into 3 distinct and digestible processes namely:
1. How to come to realise what actually happened,
2. Understand your own identity and its contribution to the problem at hand,
3. That all feelings, all parties should be expressed to have a meaningful and comprehensive conversation.

It is surprising that something so simple and existed for century should be misunderstood and until this book no one has clearly identified the process except for the symbols and symptoms.

Remember the saying, a battle is won only when you understand the enemy and plan strategically towards achieving it. If you believe this saga, then I advise you to read this book. Be determined to complete it so that you derive the most out of it and be unlike me to take 5 years to come to term and completed it.

Be flexible, difficult conversation is not restricted to verbal conversation, to me broaden it to non-verbal and even your own thinking and actions. Learn to actively use the skills learn here to all your daily routine and wish all success!

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I put it to use immediately!

This is an excellent book. As a life coach working with couples, I was able to start using the ideas from this book from the very first day I started to read it. The examples are great and I was able to relate to many of them. It's amazing what a small shift in perspective when you first start a difficult conversation can have on the end result.

I recommend this book to all my clients and give it my top rating.

Eric P Landry

Quality of Life Must Read

Difficult Conversations, by Stone, Patton, and Heen, is a foundational book in the literature of holding difficult conversations in purposeful ways. I have read it often and use its principles in my teaching and in daily life. Underlying its principles is the simple understanding that we can get better at listening, talking, and acknowledging what is actually going on in our relationships; that we create the reality of our lives by the ways in which we talk about it; and that one conversation at a time, we can choose to work with the energy of conflict instead of avoiding it. There are many good books on this topic. I suggest reading them all, starting here.

Judy Ringer is the author of Unlikely Teachers: Finding the Hidden Gifts in Daily Conflict

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reviews: 1, 2, 3, 4, page 5, 6, 7, 8, 9, 10, 11, 12, 13, 14

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