Must reading for service delivery managers everywhere.

books:


	• Managing the Professional Service Firm David H. Maister Free Pr, 2004 - 368 pages average customer review:based on 47 reviews view larger image
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highly recommended

Great for larger firms and delivering quality service

My edition is a 1993 hardback and the price is multiples of what you can buy it for today here online and in paperback. Maister has also written several books since this one along topics related to managing the people side of the business.

The reason to buy this book is to see a more complete picture of managing the medium to large professional firm.

There are other, perhaps more recent, books that provide deeper and more targeted coverage of the MARKETING of professional service firms, but this book also covers: how to measure and deliver quality service; how to motivate, retain, compensate, and promote your professional assets that walk out the door each evening; and even such topics as to how to "split the pie."

Maister follows the Harvard style of management books: lots of detailed text (375 pages), a few 2x2 matrices, a fair amount of original research based on management surveys of professional service firms.

I'm sure most larger firms already have this book, but younger firms may want add this book to their collection as well.

John Dunbar
Sugar Land, TX

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On the Mark

David Maister is an excellent strating point for learning how to attract profitable new clients and making your firm profitable.

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If you are in for a "services career" must have book

I'm now in my seventh year in Professional Services and High End Management Consulting - as an individual contributor as well as in leadership roles - this book always lead the way in difficult situations.

If you want to pursue a career in services: must read!

Must reading for service delivery managers everywhere.

Many managers in IT professional services do not recognize the unique business model that we share. They think that Service Delivery is all about matching customer projects with the right talent. Maister reaches way beyond this short-sighted approach and shows critical practice development, relationship management, governance and business development techniques. Mastery of these techniques is necessary to build a healthy practice with long-term viability.

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Excellent overview of professional service development

David Maister's book is a strong addition to the library of anyone involves in the professinal service industry. These include everything from accounting to architecture to law. Many of the principles also apply to other fields such as Medicine and Physiotherapy.

The book outlines the corporate culture and makeup that allow these type of firms to succeed. It also has well defined plans on how to develop and train professionals in a manner which respects their personal autonomy.

The book does a good job of covering both the theoretical and the concrete aspects of firm development.

I very much enjoyed reading the book and came away with new ideas and approaches to management within this area.

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reviews: 1, 2, 3, 4, page 5, 6, 7, 8, 9, 10

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