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Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
Susan Scott

Berkley Trade, 2004 - 320 pages

average customer review:based on 39 reviews
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   highly recommended  highly recommended






What are you pretending not to know?

Most breakdowns in life have some connection to conversations -- conversations not had, conversations that go poorly, or conversations not yet even imagined. There are a number of good books on conversations and this is one of them.

I tend to refer my coaching clients to "Fierce Conversations" when they are having trouble getting motivated and avoid a lot of uncomfortable conversations (compared to recommending other books for those who botch difficult conversations).

Susan's section on "stump speeches" is good for gaining clarity on personal vision (i.e., where are you going, why, who is going with you, and how will you get there?).

Once clear on "where you are going," it's time to start noticing and speaking about what "you're pretending not to know" (otherwise known as breakdowns -- yours or others).

Although "Fierce Conversations" doesn't cover the underlying emotions like "Difficult Conversations" or "Nonviolent Communications" do, or the styles under stress (silence or violence) as "Crucial Conversations" does, it does have some good discussion on "interrogating reality" (with an emphasis on questions and remaining curious) and identifying your own role in conversational breakdowns.

Fierce, difficult, crucial, nonviolent -- whatever you call these conversations, they're at the core of all meaningful relationships. I can definitely recommend "Fierce Conversations" to the mix of books on skillful conversations.


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Not a Lightweight Book

Okay, I didn't buy this from amazon.com, a friend gave me my copy. But if you're reading in this venue, this is a great book. Why, cause it's not one of those books where the author took 20 pages and expanded it into 200. There are plenty of insights in this book by Ms. Scott. It's one of those book you'll want to read again.









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A Real Breakthrough in More Effective Communications

I have seen this great book unfolding over the years as I have learned from her training sessions and listened to Susan Scott and seen her fierce determination to communicate about the "the art of communication". So much of our interaction and communication over the years is rendered ineffective because we use the wrong words, avoid conflict, or have the "put off to later" attitude. Susan has captured the answers to clear communication in a way that makes it possible for all of us to be great communicators. The exercises are extremely helpful and the step by step approach helps to make more concrete the skill sets. Her examples enliven and enrich the concepts and make them real. There have been many books written on communication. This one captures at the deepest and yet most basic level the simple rules to make "all" conversations effective both in business and in our personal lives. Ultimately we all have the same objectives: to improve relationships, to listen better, to communicate more effectively, and to be understood. Thank you, Susan, for giving us the very best way to get there "one conversation at a time!"


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Packed With Knowledge!

This book offers numerous useful principles that will help anyone become a better conversationalist and a more responsive listener. Read carefully because gems of very valuable content are scattered through the entire book, a sentence here, a quotation there, buried in long, interesting digressions about the author's life, people she's known and clients she's worked with over time. A judicious editor could have made a very sharp and effective pocket book out of this material, which is about managing intense, strong discussions with skill. As it is, you'll have to do some digging, but you'll have a perfectly good time doing it, particularly if you are a fan of New Age mantras and can handle a little touchy-feely vocabulary. We assure you that the lessons you'll learn about conversations - including fierce ones - will stand you in good stead.


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reviews: 1, 2, 3, 4, 5, page 6, 7, 8



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recommendations

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DFG's 2007 Leadership Academy Books
Digital Now 2007
ACE 10 Book List
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