The seminal work on managing in professional services

books:


	• Managing the Professional Service Firm David H. Maister Free Pr, 2004 - 368 pages average customer review:based on 47 reviews view larger image
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highly recommended

A must for personal service firms!

OUTSTANDING! If you own or are involved with a personal-service firm, you simply MUST read David Maister's books, including this one.

The seminal work on managing in professional services

For those interested in managing and organizing a professional service firm, this book provides all the tools for success. Maister has delivered a book that captures the essence of managing a business based on the expertise of its people. It should be a must read for any person engaged in selling services. This is one book that will withstand time.

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Following this book one can grow a real professional

The book is outstanding. It's very simple to read and very understandable even for non-English-speaker. It helps to resolve problems, especially in Marketing and HR, but, which is much more important, first it helps to identify and articulate problems. The most spectacular feature is an attempt, and extremely succesful one, to see professional services from Client's perspective: each proessional involved into Customer service should read it and try to follow its advices.

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This will be mandatory reading in our practice.

This book provides such clear insight into the operation of a professional service firm, including ours, that it will be mandatory reading for my practice starting today.

Consummate Consulting Guide

Maister does a great job of summarizing the rules, objectives, and pitfalls of most service organizations. This was required reading (perhaps still is) for Andersen Consulting managers. It is very easy to read and can be put to use immediately.

Some of the basic issues that plague service firms are raised without a proposed fix. Partner billable hours is the metric that drives short term thinking. It would seem that Partner profit would be the better metric.

An Outstanding book that is applicable to law, medical, technology, and strategic service firms.

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reviews: 1, 2, 3, 4, 5, 6, 7, page 8, 9, 10

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