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QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life
John G. Miller

Putnam Publishing Group, 2004 - 128 pages

average customer review:based on 171 reviews
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   highly recommended  highly recommended





Awesome Book

Really loved this book, bought it for myself, and realized its perfect as a reference for the work place! Every company would work smoother after listening and applying the princples found in this book.


Little book, BIG message!

QBQ is an easy read with an excellent message. Simply what can you do to improve the situation? As an instructor for career training I often see women who have fallen into the trap of victim thinking. This book simply and clearly directs you towards personal responsibility. I love it! Be the star, provide a product or service that actually serves! That is the key to business (and personal!) success! Go that extra mile and thrive. Stop complaining about the reasons why you can't , and start creating ways that you CAN!Worth reading!!
Laure Gill
Reborn Rooms Training Center
[...]


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Brilliant!

We were facing some pretty tough challenges in our small company regarding employee moral. We passed this book out to our staff members and got together 2 weeks later to discuss.
We saw immediate results! Our staff now takes ownership, complains less, and contributes more than I ever expected!
This book is a must have for any business owner and their staff - you won't be dissapointed!






A Great Reminder of Taking Action

This book counters the prevailing mindset of blaming others in today's culture. Most people have witnessed when churches do poorly, whatever is judged to be poor, typically this is a decline in numbers or contribution, there is a mindset to look for the problem or person to blame. Often the mentality is to assign blame to someone or some group. Typically the elders will blame the minister, the minister will blame the elders, and around and around we go. This book deals with this issue of blame. Instead of asking who, we are to ask "what can I do to help the attendance, or "How can I be more evangelistic." The book deals with taking responsibility for situations. The easy solution is to blame, the mature solution is to fix the problem yourself. This is a quick book to read, and the message is a great reminder to us all.


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Doesn't Beat Around The Bush

This book can be read in one sitting easily and gets right to the point. If you were ever wondering why others act the way you do, this book will quickly make you understand why you need to let those thoughts go and just worry about your own actions. Great read for ANYONE!


reviews: page 1, 2, 3, 4, 5, 6, 7, 8, 9, 10



Who Moved My Cheese? showed readers how to adapt to change.

Fish! helped raise flagging morale.

Execution guided readers to overcome the inability to get things done.

QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.

The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.

The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?"

Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.


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