Defines and highlights the effects of emotional labor.

books:


	• The Managed Heart: Commercialization of Human Feeling, Twentieth Anniversary Edition, With a New Afterword Arlie Russell Hochschild University of California Press, 2003 - 330 pages average customer review:based on 2 reviews view larger image
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Defines and highlights the effects of emotional labor.

Using the experiences of flight attendants, the author describes the stresses and effects of on-the-job "emotional labor". She also describes how dehumanizing such labor can be in an atmosphere of gender inequality, socioeconomic inequality, and the increasing rationalization of the workplace in the corporate pursuit of profits. An excellent and interesting read.

Great

Fantastic work, great research...,great Subject, but need a follow up Book...to see how things are done now at DL...

In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.

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