A must for anyone who deals with difficult people

books:


	• Verbal Judo: The Gentle Art of Persuasion George J. Thompson, Jerry B. Jenkins Quill, 1994 - 224 pages average customer review:based on 44 reviews view larger image
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highly recommended

Verbal Judo On the Job

It works! A little awkward at first but it really, really works! I work security in one of the worst areas of my city, plagued with high crime, gangs, and poverty. Using the techniques of Verbal Judo I have been able to defuse situations that could have turned very ugly without resorting to violence or dangerious confrontations.

Necessity for Police Officers

This book is great; filled with useful techniques in dealing with all sorts of people. The subject matter is presented in a straightforward, memorable layout. If you are in law enforcement or a similar field, it would benefit you to read this book. Whether you agree with the use of "verbal judo" or not, this could be your career-saver.

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A must for anyone who deals with difficult people

I am an acoustical and systems design consultant, and prior to that have held jobs in sound contracting and public assembly facility technical operations for a total of approximately 25 years. As anybody who has worked in the entertainment, performing arts, hospitality, or religious world can attest, I come into contact with more than my fair share of difficult people and tense situations.

This book and the courses authorized or taught by its author were highly recommended to me approximately 15 years ago by a police lieutenant who gave a guest lecture in a criminology class I was taking in college. This same officer also mentioned the book at an in-house training event at the university sports/concert arena where I worked at the time. It is with no small amount of embarrassment that I must report that it took me until last year to "get around to" buying and reading this book. I certainly could have used its advice, even years before it was written!

Suffice it to say that Verbal Judo is the type of book that is enlightening upon the initial read-through, but whose true value only comes from steady effort to change one's behaviors from long-held bad habits. I believe learning would be far more effective with ongoing practice and coaching, just as with a physical martial art. However, until such a dojo opens its doors in my fair city, I shall have to make do with re-reading the book and discussing its application with others who have been similarly blessed by its wisdom.

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Indispensable

Did you ever experience a situation when you talked to somebody and for one reason or another you were not heard? When you or your message was ignored or dismissed? I'm sure it didn't matter if the conversation involved your spouse, your children or your colleagues, the resulting feeling was equally intimidating and frustrating.

Mr. Thompson is an English literature professor who became a cop. Rest assured this man knows what he is talking about. The content of his book is very practical. It tells you how to deal with nice, difficult and whimpy people. It outlines what you shouldn't say in case you want to avoid conflict. You will understand that in certain situations a carefully conducted dialog can save lives.

When the starting position is one of conflict you want to create a raport. What do you say to defensive, fearful, impatient people? Do you lash out or are you aware of your purpose? Can you control your mind and your feelings enough to win your point?

You do not need to sport a uniform and a gun to put this technique into practice. It is about human contact, dignity and respect.
Mr. Thompson will teach you how to get your message across in a most effective way. However, be prepared to practice diligently, make mistakes and learn from them.
Verbal communication can be both serious and fun.

Quote:
'A man holding hostages once told me, "I want a million dollars and an airplane!"
I said, "So do I!" and I laughed. [---] I went on, "Sir we'd both like those things, wouldn't we ? But let me tell you something I think you already know. That's not going to happen.'

Who knows, you might need the same approach and attitude as a cilivian at home while talking to your teenager who's unwilling to hear you out and cooperate. But be prepared, the kid might use the same technique, Verbal Judo!

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reviews: page 1, 2, 3, 4, 5, 6, 7, 8, 9

How often do you flnd yourself on the losing end of an argument? What percentage of your success in life depends on your success in conversation? Believe it or not, if you are like most people, your answer would be 98 percent or more.

Do you have a plan ready when you find yourself confronting an adversary at work? At home? On a dark street at night? Or do you just react from habit or emotion? As George Thompson says, "When you react, the event controls you. When you respond, you're in control."

Verbal Judo is a philosophy that can show you how to be better prepared in every verbal encounter: How to listen and speak more effectively; how to engage people through empathy (the most powerful word in the English language); how to avoid the most common conversational disasters; how, instead, to have a proven, easily remembered strategy that will allow you to successfully communicate your point of view and take the upper hand in most disputes.

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