book: The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook...

books:


	• The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Participant's Workbook (Active ... Mel Silberman, Freda Hansburg Pfeiffer, 2004 - 24 pages view larger image
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Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Participant?s Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win-win situations. Specifically, you will learn how to Get tension right out on the table Figure out what?s bothering the other person Communicate the real, underlying concerns

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