Very Good Answers to Hard-hitting Questions

books:


	• Tough Questions, Great Answers: Responding to Patient Concerns About Today's Dentistry Robin Wright Quintessence Publishing (IL), 1997 - 150 pages average customer review:based on 2 reviews view larger image
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Great Answers for Tough Questions

Ever had a patient spring one of those really complicated questions at you--usually in a voice loud enough so that the entire waiting room can hear? Something like, "I see you all wear gloves now. Is one of you SICK? " This book not only helps you respond to many of the most frequently asked and toughest questions, but helps give you confidence in responding to your patients, whatever the question.

Very Good Answers to Hard-hitting Questions

I have been a dental hygienist now for two years, and was still a little thrown back when patients hit me with questions that I just wasn't postive I knew the answer to. Ones such as: "Why does dental treatment cost so much?" or "Are you any good?" And the toughest question of all to answer, "Do you treat patients with AIDS?" These rough questions often left me fumbling to come up with a well thought out, yet correct answer. That was until I read Robin Wright's book. This book helped me to be more comfortable answering the not so easy questions that come up when I am conversing with patients, and even helped me to communicate better with the office staff as well. Because I am able to answer these questions more effectively due to this book, it has helped me to develop a better rapport with my patients, and has built up their trust in me as a dental health care provider. Reading this book has taught me to really become a better listener in general, and to understand my patients questions and concerns. Until I read this book, I never really knew how rewarding being a dental health care provider could be, because I was always nervous about saying the "right" thing. Now I am more confident in myself, and in turn I feel that my patients are more confident in me as well.

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Describes how to turn a challenging conversation into a chance to build patient satisfaction. Based on research with U.S. dental professionals. Provides great answers to nearly 100 of the most common patient questions.