How this happened is a fantastic story of loyalty and betrayal, a multi-generational saga that culminates in the emergence of Michael Ovitz and the rival CAA as the dominant force in Hollywood. With unvarnished descriptions of the politburo-like board that runs William Morris, the fanatically driven agents who do the work and the needy and demanding stars they represent, The Agency is a compelling tale that lifts the curtain on the most intriguing business in America today.