Some of the essays in this collection are written by leading management consultants and CEOs. Topics covered include; `strategic approaches to product recalls', `leadership', `what happens when an executive defects' and how companies can develop better media policies and plans as part of crisis management and preparedness.
My favorite is Norman R Augustine's essay titled `Managing the Crisis You Tried to Prevent'. In this well researched essay, Augustine describes six stages of a crisis drawing lessons from several well-known crises. The important issue emerging is that "almost every crisis contains within itself' the seeds of failures as well as the "roots of failure." Drawing quotations from Shakespeare and Oscar Wilde, the author provides very useful insights into understanding, managing and preventing a crisis.
This book is a useful tool for executives and managers who need to upgrade their knowledge or gain access to leading experts on topics related to crisis management.
From the preeminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, The Harvard Business Review Paperback Series delivers the fundamental information today's professionals need to stay competitive in a fast-moving world.
In the rapidly changing world of business, close calls and near misses are not uncommon. Obtaining the managerial skills and tools to effectively manage or avoid these crises is critical to the survival and success of your organization. Harvard Business Review on Crisis Management highlights leading ideas on how to deal with difficult situations, crises, and other sensitive topics in a business environment. A Harvard Business Review Paperback.