book: 2004 Customer Service Conference Proceedings

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	• 2004 Customer Service Conference Proceedings American Waterworks Association, 2004 view larger image
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Proceedings from second annual AWWA Customer Service Conference which addresses the pressing and timely issues of facing the utility industry. Topics include emergency call center, Customer Information Systems, customer communications, performance measures, employee evaluation, operations optimization, strategic planning, performance evaluations, credit and collections best practices, and new technology. This new event took place in April, 2004, San Diego, CA.

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