This IDC study highlights market activity and actions undertaken by IT services vendors leading up to October 2004.
Questions addressed in this update include:
Furthermore, in this update, utility computing is explored as the key strategy that could revolutionize IT services as we know it.
"Utility computing should not be just about enabling an 'adaptive enterprise' or have offerings that are 'on-demand'. CIOs have a clear mandate and that is to lower IT costs, increase the level of service quality and to respond more quickly to the changing needs of the enterprise. Vendors who tout utility computing need to understand this mandate and do their best to propagate this message ( a message that they can deliver better returns on investment through utility computing," observes Eugene Wee, market analyst, IT Services Research, IDC Asia/Pacific.