This IDC study presents our initial sizing of 2004 and a five-year forecast of the integrated collaborative environments (ICEs) market for revenue, geographic region, and operating environment. In addition, our estimates of new and total ICE users in North America and other regions for 1995?2009 are presented. Readers of this study will learn which key trends will influence buyers and vendors in the billion-dollar ICE market and which steps companies should take to be successful with ICE products and services as potentially disruptive technologies emerge to challenge the lock that ICE has on corporate email and collaboration.
This document updates the forecasts found in Worldwide Integrated Collaborative Environments 2004?2008 Forecast Update: Asia/Pacific and Europe Asked for a Bit More ICE in 2003 than Initial Estimates (IDC #31539, July 2004). This study does not contain vendor-specific revenue, market shares, or vendor profiles, all of which will be published in a separate study in 2Q05.
"In recent years, vendors of integrated collaborative environments (aka groupware) have succeeded at finding opportunities in cracks in the ceiling of the mature ICE market. This continued strength in customer demand for the latest and greatest ICE offerings bodes well for ICE playing a key role in the emerging enterprise workplace." ? Mark Levitt, research VP, Collaborative Computing, IDC