book: Worldwide and U.S. Hardware Support and Deploy Services 2005-2009 Forecast

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	• Worldwide and U.S. Hardware Support and Deploy Services 2005-2009 Forecast Jean S. Bozman, Tim Grieser IDC Research, 2005 - 18 pages view larger image
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This IDC study is a multidimensional market-sizing and forecast document for hardware support and deploy services. In addition to sizing the market, it discusses the key trends shaping the market and driving its growth. Market sizing and trend information is provided by region and includes support service activities such as telephone support, electronic monitoring, and maintenance.

Key trends in the hardware support and deploy services market forecast include the following:

IDC believes onsite service will still be in demand, despite the increased use of electronic monitoring and other Internet-based services. The Americas region will continue to dominate the other regions in terms of growth. Hardware vendors should work to develop stronger relationships with their channels to help them reach greater numbers of customers. New technologies will increase the growth in hardware support and deploy services, while on the balance, enterprises will still spend conservatively.

"Vendors providing hardware support and deploy services are challenged to meet the ever-rising tide of small new competitors looking to encroach upon the business," said Tim Grieser, program vice president, Enterprise System Management Software. "It will be important for vendors to establish the right relationships to continue growth in their markets."

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