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highly recommended |
A Great Resource 
I have used this book to implement many new processes into my business. This sits in my bag or on my desk all the time. It's a great resource.
A classic
This book is worth its weight in gold. Well written, great ideas, very helpful for anyone involved in or starting a consulting firm.
Great Book, Opened My Eyes to Better Level of Client Service
We build websites and I wanted to learn more about how professional service firms operate since its basically the same thing (lawyers, accountants, engineers, website programmers, etc). The book helped me realize an important maxim to a service firm:
Success = Perception - Expectation.
If the client perceives they received something better than they expected, they will be happy. This is the key to client service; managing their expectations. While obviously quality, timeline, cost, etc. are all important, in the end they only matter if the client is happy.
The book covers many different usable ideas to manage clients better.
Great reading for beginners and experienced managers
I have 10 years experience in managing consulting company. When I red just first chapters of this book I immediatelly have started to implement some ideas described there and it gave greate results!
No matter if you plan to start new business or you are mature partner with many years of experiane in professional services business - this book is a must and greate reading. Enjoy!
The best book for a business consultant
I expected that this book would be interesting to read, but the reality was even better than my expectations. The book provides very specific "how-to" recommendations for managing PSF. Thank you!
reviews: page 1, 2, 3, 4, 5, 6, 7, 8, 9, 10
For the first time in paperback, international expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex. Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."
managing the, firm, managing, professional, service
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