Frameworks for IT Management: An Introduction2 reviews Van Haren, 2006 Framework of Frameworks. Not quite what I was expecting and the analysis of AS8015 is little more than restating that standard. However, it's still a very useful guide to help see the forest through the trees. The standardised presentation of each framework is particularly useful for comparing and contrasting.             The Knowledge Management Toolkit: Orchestrating IT, Strategy, and Knowledge Platforms (2nd Edition)17 reviews Amrit Tiwana Prentice Hall PTR, 2002 Excellent Book for KM practitioners + An outstanding practical KM book + Academic text, adn some practical advice This is a book that makes a good balance between theory and practice. It presents a complete step by step guide to implement KM in your organization. I recommend it for people who are in charge of a Knowledge Management Project or defining a KM strategy for their organizations. Is not an only ...             Foundations of IT Service Management: based on ITIL (English version)12 reviews Van Haren Publishing, 2005 Foundations of IT Service Management: based on ITIL + Perfect to certification + It worked... + Worthwhile ITIL overview             Metrics for IT Service Management2 reviews Peter Brooks Van Haren Publishing, 2006 A Metrics-based focus for IT Meat and potatos metrics - no fluff. Very organized approach to establishing a strong metric-based IT environment. Offers a comprehensive set of goals, mission statements, and objectives for each catagory of process. Offers specific metrics (target as well as warning level) for the gamut of IT ...             The Program Management Office: Establishing, Managing And Growing the Value of a PMO8 reviews Craig J. Letavec J. Ross Publishing, 2006 EXCELLENT book! + Good info for Establishing a PMO + A good, comprehensive textbook on PMOs I am trying to set up a project office for my small team, and this book is tremendous! Glad I purchased it rather than others with the "same" information. It contains everything I need and then some. Very thorough with info and suggestions.             Project Management Nation : Goals for the New and Practicing IT Project Manager - Guidance, Tools, Templates ...9 reviews Jason Charvat Wiley, 2002 PM Nation + Clear, Concise and a Pleasure to Read + Words can't express + Words can't express             Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT ...7 reviews Randy A. Steinberg Trafford Publishing, 2006 Cliff notes for ITSM metrics - Stands on its own but is better as a complementary text + Add it to your ITIL collection + Schaum's Outline Guide to ITIL Metrics + I like it, but yet to prove out if these metrics really matter             Guide to the Service Management Body of Knowledge for IT Professionals (ITSMBOK)1 review Service Management Governance Council Red Swan Publishing USA, 2007 One of the most comprehensive references for ITSM Practitioners and Managers You don't yet believe ITSM is a discipline that can be more science than art? Sit down and read all 600+ pages of this reference and prepare to be convinced. This book is best read by those already familiar and experienced with ITSM practices and principles. It pulls together many elements ...             Performance Dashboards and Analysis for Value Creation (Wiley Finance)6 reviews Jack Alexander Wiley, 2006 How to link and then drive both performance and value + Great for Small Businesses too! + A must read for public company functional managers + Great workbook for every management level + Great Book for the Mid-Level Manager             Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management8 reviews Randy A. Steinberg Trafford Publishing, 2005 An ITSM Program playbook - Not another guide to the ITIL processes. + Guidance to Success + Very helpful following ITIL training + The Best 'How To Implement' Guide Available To Date...             Itil Lifecycle Publication Suite, Version 3: Continual Service Improvement, Service Operation, Service ...5 reviews Ogc Stationery Office, 2007 ITIL evolved, not rewritten + Wise move for the discerning buyer this season + A more mature relation and a good lifecycle view + Lifecycle Management for IT Services - the right timing             Leading Change76 reviews John P. Kotter Harvard Business School Press, 1996 School Book + John P. Kotter is a superb author and insightful business leader. + New to the Organizational Change Management Field? First Steps Below! + A MUST HAVE for your leadership library             ISO / IEC 20000: A Pocket Guide Various Van Haren Publishing, 2007 ISO 20000: A Pocket Guide provides an easy and accessible reference which will promote awareness of ISO 20000 as a valid international standard for IT service organizations; it supports ISO 20000 training and certification, whilst supplying the reader with the essential core content of the standard. This title has been endorsed by IPESC - the international publications committee of ITSMF.             Step-by-Step Guide to Building a CMDB1 review BMC Software; Inc BMC Software, Inc, 2006 This is an essential for CMDB Success I kept this book with me for months - it gives you an inspirational step-by-step instruction in a bunch of things to consider when building a CMDB. The great thing is that you don't have to go through all steps, but the method described prevents you from forgetting important steps on the way to ...             Project Management Methodologies: Selecting, Implementing, and Supporting Methodologies and Processes for ...1 review Jason Charvat Wiley, 2003 Essential reading for experienced project managers Regardless of whether you are a PMI certified Project Management Professional (PMP), or a PRINCE2 Practitioner, or hold any other project management certification, this book will improve your skills. It does not replace knowledge or process areas on any of the existing project management ...             Defining IT Success through the Service Catalog (Pink Elephant Guides)5 reviews Rodrigo Flores, Bill Fine, ... Van Haren Publishing, 2007 Road Map for a Service-Centric IT + Good comprehensive guide to creating a Services Catalog + Defining IT Success through the Service Catalog + ITIL book purchase + Finally...             Sarbanes-Oxley IT Compliance Using COBIT and Open Source Tools16 reviews Christian Lahti, Roderick Peterson Syngress, 2005 ARE YOU IN COMPLIANCE?? + Open Source Compliance Using CobiT + Nice Resource on Sarbanes-Oxley Compliance + Great resource, very helpful in ensuring complying with SOX             The Rickover Effect: The Inside Story of How Adm. Hyman Rickover Built the Nuclear Navy6 reviews Theodore Rockwell John Wiley & Sons, 1995 The Paradigm of Operational Excellence & High-Reliability + No Cheap Shots at a Genius + How a Genius Built the World's First Nuclear Navy + Detailed, but biased account of a Navy maverick + Biased, but readable and interesting             Business Process Management: Practical Guidelines to Successful Implementations12 reviews John Jeston, Johan Nelis Butterworth-Heinemann, 2006 This book is excellent! + An Important Addition to your BPM Bookshelf + Mandatory Reading (If you have just one BPM book this is it) + Comprehensive + Useful Read             Managing the IT Services Process (COMPUTER WEEKLY PROFESSIONAL) (Computer Weekly Professional) Noel Bruton Butterworth-Heinemann, 2003 Managing the IT Service Process is the first book of its kind to recognize the truth of IT Service delivery. It takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking, and the helpdesk. In the last 5 years there has been a major structural shift in the IT industry with the traditional ...